Untangle Solution Delivers Web Filtering Control

Untangle NG Firewall Case Study Five Star Food Service

Five Star Food Service

Industry: Vending Food Service

Network Size: 18 branch locations each with 10-50 devices including laptops and desktops.

“Untangle makes life simple. It is easy to use and can be managed remotely, which is very important when there are eighteen locations to look after.”



Five Star Food Service is one of the largest full-line vending, micro market, office coffee service and food services providers in the United States. They are primarily focused in the Southeast region, with their headquarters in Chattanooga, Tennessee.

Bruce Garner is the vice president of information technology with over eighteen years of experience. He is responsible for all network and system administration in the eighteen different branch locations that connect to their datacenter.


Untangle Provides Content Filtering to All Branch Locations

Bruce was previously using m0n0wall, another free, open source firewall package, as the main firewall for their datacenter. However, since there was no way to filter web content, Bruce restricted internet access from all of the branch locations. Three years ago, the company decided to take a look at solutions that would provide content-filtered internet access and VPN access to their branch locations and over 200 employees all with multiple devices.

Bruce came across Untangle’s NG Firewall solution and downloaded the free trial to test out on his network. “Untangle NG Firewall was surprisingly easy to install and implement,” said Bruce. He ultimately chose Untangle because it provided everything he needed in a single solution.


Foolproof Solution That is Remotely Managed

NG Firewall provided Bruce with not just a firewall solution, but also gave the 18 branch locations controlled internet access. With NG Firewall Web Filter, Bruce is able to block inappropriate web content, protect users from phishing and spyware sites, block encrypted sites by category, and add custom URLs to block, pass and log.

“Untangle NG Firewall makes managing the network simpler. I don’t have to worry about employees stumbling across inappropriate websites or downloading viruses. Untangle takes care of everything.” NG Firewall IPsec VPN also provides secure site-to-site connection to every employee, no matter where they are.

“One of the great benefits of upgrading to v11 is that the UI keeps getting easier and easier to navigate. With 18 locations, being able to remotely manage all sites is a major time-saver and frees up a lot of resources,” said Bruce. “We are very pleased with Untangle and plan to continue its use.”